Shipping policy
Effective Date: 01.08.2026
This Shipping Policy explains how orders placed through the REGIVA website are processed, dispatched and delivered within India.
1. Shipping Coverage
REGIVA currently delivers across India through Shiprocket and its logistics partners, including Delhivery, Blue Dart and DTDC, subject to serviceability of the delivery PIN code.
At checkout, the availability of delivery to your address will be determined based on the serviceability of the PIN code entered by you.
2. Order Processing
Orders are normally processed after successful confirmation of payment.
Orders are generally dispatched within 1–2 business days. Processing may take longer during product launches, promotional periods, weekends, public holidays or periods of unusually high order volume.
Once your order has been dispatched, you will receive the available shipment tracking information.
3. Delivery Timeline
Standard delivery is generally expected within 3–7 business days from dispatch, depending on the destination and courier serviceability.
Metro cities and locations with strong courier connectivity may receive orders sooner. Deliveries to remote locations, difficult-to-service PIN codes or areas affected by weather, transport disruption or other circumstances beyond our control may take longer.
The delivery timeline is an estimate and does not constitute a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Where REGIVA offers free shipping or promotional shipping benefits, the applicable eligibility conditions will be displayed on the website or at checkout.
5. Cash on Delivery (COD)
COD availability depends on the delivery PIN code, order value and the courier service available for the address.
If COD is available for your order, the option will appear at checkout. Any applicable COD terms or charges will be displayed before the order is placed.
6. Order Tracking
Once your order is dispatched, REGIVA or its logistics partner will provide shipment tracking information through the contact details provided at checkout.
Tracking updates are generated by the logistics partner and may take some time to appear after dispatch.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, house/building details, locality, city, state and PIN code, together with a reachable phone number.
If an order is returned to REGIVA because of an incorrect, incomplete or inaccessible address, repeated delivery failure, or inability to contact the recipient, additional shipping charges may apply for re-dispatch, where applicable.
8. Failed Delivery / Customer Unavailability
Our courier partners may make multiple delivery attempts according to their operational process. Please ensure that someone is available to receive the package at the delivery address.
If delivery fails because the recipient is unavailable, refuses the shipment, or cannot be contacted, the shipment may be returned to REGIVA. Any refund or re-dispatch will be handled in accordance with the applicable order and refund policy.
9. Delayed Deliveries
Occasionally, deliveries may be delayed because of circumstances outside REGIVA's reasonable control, including severe weather, natural events, transportation disruptions, strikes, public holidays, regulatory restrictions, incorrect address information, courier capacity constraints or other unforeseen events.
We will work with the logistics partner to assist with delayed shipments. A delay does not automatically qualify an order for cancellation or refund where the product has already been dispatched.
10. Damaged Package at Delivery
If the outer package appears visibly damaged, opened, tampered with or materially compromised at the time of delivery, please do not accept the package where possible and contact REGIVA customer support promptly.
If you receive a damaged product, please contact us at info@regivawellness.com or 09220390405 and provide your order number together with clear photographs or videos of the package and product. Such cases will be reviewed under our Refund & Return Policy.
11. Wrong Product Received
If you receive a product different from the one ordered, please contact REGIVA customer support as soon as possible at info@regivawellness.com or 09220390405.
Please provide your order number and photographs of the product and packaging. We will review the issue and arrange the appropriate resolution in accordance with our Refund & Return Policy.
12. Contact Us
For shipping or delivery-related assistance:
Customer Care: +91 9220390405
Email: info@regivawellness.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST, excluding public holidays.
Wayudhan Commerce Private Limited
DLF Phase 5, Sector 53, Golf Course Road,
Gurugram – 122002, Haryana, India.
13. Policy Updates
REGIVA may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, services, operational practices or applicable requirements. The latest version published on the REGIVA website will apply to orders placed after the effective date shown on the policy.