Refund policy
Effective Date: 01.08.2026
This Refund & Return Policy explains when REGIVA products purchased through the REGIVA website may be returned, replaced or refunded.
1. Eligibility for Returns
We accept return requests within 7 days from the date of delivery only for the following situations:
• The product received is damaged or defective.
• The wrong product was delivered.
• The product received is materially different from the product ordered or described on the website.
For hygiene, safety and product-integrity reasons, opened or partially used supplement products are generally not eligible for return unless the issue concerns a verified defect, damage or incorrect product supplied by us.
2. How to Request a Return
Please contact REGIVA customer support within 7 days of delivery:
Email: info@regivawellness.com
Customer Care: 09220390405
Please provide your order number and, where applicable, clear photographs or videos showing the product, bottle, seal, outer packaging and the issue reported. This information helps us review the claim efficiently.
3. Damaged or Tampered Product
If your package arrives visibly damaged, opened or tampered with, please contact us as soon as possible. Where practical, customers should avoid using the product and retain the original packaging until the matter has been reviewed.
We may request photographs, videos or other information reasonably required to assess the condition of the shipment.
4. Wrong Product Received
If you receive a product different from the one ordered, contact us within 7 days of delivery with your order number and photographs of the product and packaging. After verification, we may arrange a replacement or another appropriate resolution.
5. Products Not Eligible for Return
Returns are generally not accepted for:
• Products opened or partially consumed for reasons other than a verified product defect or incorrect fulfilment.
• Products returned after the 7-day return window.
• Products damaged after delivery through improper storage, misuse or handling.
• Products returned without sufficient information to identify the order, where the required information has been reasonably requested.
Nothing in this policy limits any rights available to consumers under applicable law.
6. Return Shipping
Where the return is approved because REGIVA supplied a wrong, damaged or defective product, REGIVA will provide the appropriate return or replacement instructions and, where applicable, bear the reasonable return shipping cost.
For other situations where a return is permitted at REGIVA's discretion, any applicable shipping cost will be communicated before the return is arranged.
7. Refunds
Once an approved returned product is received and verified, the applicable refund will be processed to the original payment method, where possible.
Refunds are generally processed within 5–7 business days after receipt and verification of the returned product. The time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer or payment service provider.
For Cash on Delivery orders, the customer may be asked to provide appropriate bank-account or other payment details required to process an eligible refund.
8. Replacement
Where appropriate and subject to product availability, REGIVA may offer a replacement instead of a refund for a damaged, defective or incorrectly supplied product.
9. Order Cancellation
If you wish to cancel an order, please contact REGIVA as soon as possible. Cancellation may be possible only before the order has been dispatched. Once an order has been dispatched, it will generally be handled under the applicable delivery and return provisions of this policy.
10. Contact Us
For return, replacement or refund assistance:
Customer Care: +91 9220390405
Email: info@regivawellness.com
Monday to Saturday, 10:00 AM – 6:00 PM IST, excluding public holidays.
Wayudhan Commerce Private Limited
DLF Phase 5, Sector 53, Golf Course Road,
Gurugram – 122002, Haryana, India.
11. Policy Updates
REGIVA may update this Refund & Return Policy from time to time. The latest version published on the REGIVA website will apply to purchases made after the effective date stated in the updated policy.