Privacy policy
Effective Date: 01.08.2026
This Privacy Policy explains how Wayudhan Commerce Private Limited, operating the REGIVA brand, collects, uses, stores and protects information when you visit the REGIVA website, place an order, contact customer support or otherwise interact with our online services.
By using the REGIVA website, you acknowledge this Privacy Policy. If you do not agree with the practices described here, please do not use the website.
1. Information We Collect
Information you provide
Depending on how you interact with REGIVA, we may collect information such as your name, mobile number, email address, delivery and billing address, order details, payment-related information, customer-support communications, and information you voluntarily provide when contacting us.
Information collected automatically
When you use the website, certain technical information may be collected automatically, such as IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location derived from technical information, and website usage information. This may be collected through cookies or similar technologies.
2. How We Use Your Information
We may use information for purposes including:
• Processing, confirming, dispatching and delivering orders.
• Processing payments and supporting payment-related transactions.
• Providing customer support and responding to enquiries.
• Managing returns, replacements, refunds and complaints.
• Sending transactional communications such as order confirmations, shipping updates and service messages.
• Improving our website, products, services and customer experience.
• Maintaining website security, preventing fraud, abuse or unauthorized activity, and protecting our business and customers.
• Complying with applicable legal, regulatory, tax, accounting and record-keeping requirements.
• Sending marketing or promotional communications where permitted and, where required, with your consent or according to your communication preferences.
3. Payment Information
Payments may be processed through third-party payment service providers. REGIVA does not need to store your full card, UPI or banking credentials on its own systems when payment processing is handled by the relevant payment provider.
Payment providers may collect and process payment information under their own privacy policies and terms. We recommend reviewing the applicable provider's terms before completing a transaction.
4. Shipping & Service Providers
To fulfil orders, we may share necessary information such as your name, phone number, delivery address and order details with logistics, courier, fulfilment, technology, payment and other service providers who assist us in operating the website and delivering your order.
The information shared will be limited to what is reasonably necessary for the relevant service, subject to applicable law and contractual or other appropriate safeguards.
5. Cookies & Similar Technologies
REGIVA may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance and, where applicable, support analytics or marketing activities.
You may be able to manage or disable certain cookies through your browser or device settings. Some website functions may not work correctly if essential cookies are disabled.
6. Marketing Communications
Where permitted, REGIVA may send promotional communications about products, offers or updates. You can opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.
Even after opting out of marketing communications, we may continue to send essential transactional or service communications relating to your orders or account.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it is retained.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
9. Your Choices and Rights
Subject to applicable law, you may have rights to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or object to certain uses of your information.
To exercise a privacy-related request, contact us using the details below. We may need to verify your identity before completing a request.
10. Children's Privacy
REGIVA products and website services are intended for adults. We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
11. Third-Party Websites and Services
The REGIVA website may contain links to or integrations with third-party websites, payment providers, logistics providers, social-media platforms or other services. Their privacy practices are governed by their own policies. REGIVA is not responsible for the privacy practices of independent third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements. The updated version will be posted on the REGIVA website with a revised effective date.
13. Contact Us
For privacy questions, requests or complaints, contact:
Wayudhan Commerce Private Limited
REGIVA
Email: info@regivawellness.com
Customer Care: +91 9220390405
DLF Phase 5, Sector 53, Golf Course Road,
Gurugram – 122002, Haryana, India.